1.2 By using our services and/or placing an order, you are agreeing to all the terms and conditions of www.lilyroseblossom.com Changes are made from time to time and we advise you to view our terms and conditions page on a regular basis.
1.3 Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We are not liable if for any reason this website is unavailable at any time or any period. From time to time, we may restrict access to some parts or our whole website.
1.4 This website contains links to other websites, which are not operated by us. We have no control over other websites linked to our website. We accept no responsibility for linked sites and accepts no responsibility for them or any loss or damage that may arise from the use of them. Your use of the linked sites will be subject to the terms and conditions of each individual linked site
2. Privacy Policy
2.1 We are committed to safeguarding the privacy of our website, users and committed to respecting your privacy and will not share any of your personal details to third parties without your consent.
2.2 Secure payment is conducted via Stripe which is completely secure payment system. We do not hold any of your personal banking details and never display your full credit/debit card details once entered. We will only reveal the last four digits of your payment card for verification purpose only.
2.3 Our website contains links to other websites; we cannot be held responsible for the privacy policies or practices these third party website may adopt.
2.4 At Lily Rose Blossom we would urge you to protect your own privacy by not sharing your password details to another via telephone or email. We guarantee all your information that you provide to us is securely saved.
3.Prohibitions
3.1 You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
3.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
4. Registration
4.1 To register with www.lilyroseblossom.com you must be over eighteen years of age and possess a valid bank card that is acceptable to us.
4.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
4.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
4.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
Terms of Sales
When you place an order via the Site for a product, we will send you an order confirmation email listing each product you have requested to buy and an estimated delivery for those items. Our order confirmation email is not acceptance of your order by us.
Once payment has been made for the products you have ordered, we will arrange for the products to be delivered to you and to send you a dispatch/ready for collection email. This email confirms that your order has been accepted by us and that a contract is formed.
Where products are dispatched our acceptance of your offer in respect of each product takes place when we dispatch such product.
We reserve the right not to accept your order. This may occur where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item, or the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
5. Our Contract with you
5.1 How we will accept your order. When you place an order via the Site for a product, we will send you an order confirmation email listing each product you have requested to buy and an estimated delivery or collection date for them. Our order confirmation email is not acceptance of your order by us.
5.2 Once payment has been made for the products you have ordered, we will arrange for the and to send you a dispatch/ready for collection email. This email confirms that your order has been accepted by us and that a contract is formed. Our contract with you is made in England.
5.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because: we have decided to stop supplying the product; the product is out of stock; there are unexpected limits on our resources which we could not reasonably plan for; we have identified an error in the price or description of the product; the item does not satisfy our quality control standards; or because we are unable to meet a delivery deadline you have specified. We will not charge you for the product and will refund any money which you have paid us for it within 14 days.
5.4 Your order number. We will assign an order number to your order and tell you what it is when you place your order. It will help us if you can tell us the order number whenever you contact us about your order.
6.Orders for delivery outside the United Kingdom.
6.1 If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including because of breach of export controls or sanctions rules, we have the right to stop or cease to fulfil the order at any time, including after the dispatch of products or notification to you that the order has been received and is being processed. We will not incur any liability in such circumstances.
6.2 You may be responsible for Import duty and taxes. Import duty or tax costs may be invoiced to you directly from an import broker appointed by us, your local courier company, your national Government or any local Government or controlling body that has the power to raise such duties or taxes in accordance with the law in your country. We have no control over how much tax or duty any such body may charge and we recommend that you contact your local customs authority to determine a landed cost price prior to completing your purchase.
6.3 It is your responsibility to ensure that any products which you order comply with the laws of the country where they will be used.
7.Our products
7.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours and patterns accurately, we cannot guarantee that a device’s display of the colours or patterns accurately reflects the colour or pattern of the product. Your product may vary slightly from those images.
8.Price and Payment
All prices are quoted in Pound Sterling (GBP) and, where appropriate, are inclusive of UK sales tax (VAT) but exclusive of delivery charges. We try to ensure that all prices on display on the Website at www.lilyroseblossom.com are accurate.We reserve the right to change any price after you place an order but should we do so, we will inform you before we process your order and you will have the opportunity to cancel the order. However the correct price will always appear on your order confirmation. Where Goods are discontinued or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this. All payments must be in GBP. We accept payment by Visa, MasterCard. We will charge you as soon as your order has been placed.
9.Providing the products
9.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
9.2 Delivering the products. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order or, if we believe that delivery will take longer than this, we will contact you to agree an estimated delivery date.
9.3 Delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
9.4 We may refuse to accept an order:
- Where goods are not available;
- Where we cannot obtain authorisation for your payment;
- If there has been a pricing or product description error; or
- If you do not meet any eligibility criteria set out in our terms and conditions.
10. Cancellation and Returns Policy
We will offer a return if the item is in perfect conditions and in the 14day period.
Unfortunately, we will not accept any returns that have been worn, used or are soiled or damaged. We can also not accept returns of items as faulty if they have not been treated as instructed in the garment care label.
All returns are carefully checked upon arrival. Those that do not meet our guidelines will be shipped back to you and won’t be accepted.
Packages received after the 14 day period period will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.
Please note this Lily Rose Blossom, is not responsible for transit costs for returned items. These are at the customer’s expense unless the item has a fault.
Please read our returns policy for more information
11.Third Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
12. Flexi Payment Plan
•No refunds can be given for orders paid using the Flexi Payment Plan. We will issue a credit voucher for another order to the value of what you have paid please email customer services for your credit code.
•Flexi Payment Plans must be settled within 6 weeks of the original order, emails are sent weekly to keep you up to date with due dates.
•Deposits are non returnable in the instance whereby we cancel an unpaid order.
•We cannot add to existing agreements, this is due to the way the orders are processed and stored in our warehouse, if you wish to add more items a new order must be placed, any delivery charges due will be charged on each individual order – we cannot combine orders.
•Where we ourselves discover a stock error we will advise you as soon as possible that the item is unavailable you will be offered an alternative item or we can remove the unavailable item from your order. Refunds will be given for single item orders or if the order was paid for in full at the time of advice. Your item is reserved from the website but on rare occasions we may find this item is not available due to an error.
•If your item goes into sale during the period of your payment plan we will not offer sale price matches, our stock is in demand and if you choose to reserve on the payment plan your price you pay is that at the time of placing your order in acceptance with the terms.
•Flexipay Payment Plans are what we consider a perk of shopping with Lily Rose Blossom, if the service is abused or we cancel three of your orders we may at our discretion remove your right to use the service. We are holding items which take stock availability away from other customers
- While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
- Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
14.Visitor Material and Conduct
14.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
14.2 You are prohibited from posting or transmitting to or from this Website any material:
- That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
- For which you have not obtained all necessary licenses and/or approvals;
- Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
- Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data)
14.3 You may not misuse the website (including, without limitation, by hacking).
14.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.
15.Disclaimer
15.1 While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
15.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
16.Limitation of liability
We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and conditions, if the delay or failure was due to any cause beyond our reasonable control. Except in respect of death or personal injury caused by our negligence, we will not be liable to you for any economic loss, which term shall include loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequential loss in connection with the supply of the Goods.
17. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any Conditions, in your country of residence or any other appropriate country or jurisdiction.
Contact Information
Questions about the Terms of Service should be sent to us at info@lilyroseblossom.com
